Frequently asked questions

What age is the best time to start lessons?


As soon as possible. The earlier you get your child enrolled in swim classes the quicker they can become acclimated to the water before any fears or anxieties begin to develop. You can start lessons with us as early as 3 months.




How do I register for lessons?


By giving us a call or by filling out a registration form HERE. Your first lesson with us is always Risk-free!




What can I expect on my first day?


We recommend that you arrive 15 minutes prior to the start time of your lesson. During that time a team member will show you around the facility and walk your child into class.




What if my child cries during class?


It's hard to know what to do when your child cries during class. A certain amount of crying is ok and is to be expected from most beginners. In most cases, this goes away after the first month. We will actively work with your child to establish trust with him/her in order to ease their discomfort.




How do I change the date and time of my lessons?


Changing permanent classes is always free and our on site receptionist would be happy to adjust your lesson schedule for you. We can also assist with this over a phone call or Facebook direct messenger, whichever you prefer.




Why do you charge a month in advance?


Your payment reserves your enrollment and ensures your child has a place with us.




Do you offer makeups for missed classes?


Yes! We have a Lesson Guarantee policy meaning that if you are unable to attend or you miss a lesson, you will not lose it and it will never expire. However, in order for a lesson to be eligible for a makeup, it must be reported beforehand. We charge a small $3 fee rescheduling fee per student. That fee is waived for medical issues provided a doctor's confirmation.




How do I take a break from lessons?


We make it a point to meet the needs of our customers through flexible scheduling options, instructor requests, proper class ratios, etc. The drop policy outlined below ensures that we are able to do just that with the use of proper planning.

There are two requirments that must be met in order for a member to stop lessons:

1. A MINIMUM of 30 days' notice.
  • This allows us enough time to make sure that classes are properly filled and staffed which is crucial to maintaining our Student:Instructor ratios.
2. Final lessons must occur during the last week of the month.
  • This is in place to make the creation, consolidation, and transition of classes as smooth as possible.

All drops must be submitted through our online form found on the Parent Portal. For confirmation purposes, we cannot accept drop dates in person or over the phone.




Can I request an instructor?


While we cannot make any guarantees, we’ll certainly take your requests into account. We understand that different students respond to different teaching styles and we want to make sure that we accommodate your child the best we can in order to maximize their learning experience.




What happens in the case of bad weather?


Depending on the severity, classes might be cancelled. When this happens a free makeup class will be issued.





For additional questions, please contact us using the link below!

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